At Just Say Hey, we believe in transparency about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
1.1 Information You Provide
When you create an account and use Just Say Hey, you provide us with:
- Account Information: Email address, phone number, and name (from Google sign-in)
- Profile Information: First name, last name, birthday, gender, and profile photos
- Location Information: Country, city, and suburb to help us find events near you
- Preferences: Interests, lifestyle categories, age ranges you're open to meeting, energy level, spontaneity, and social comfort preferences
- University Information: If you identify as a university student, we may collect your university email, faculty, and course information for student-exclusive events
- Communications: Messages you send to other users, crew chats, and feedback you provide
1.2 Information We Collect Automatically
When you use our Service, we automatically collect:
- Usage Data: Events you view, RSVPs, crews you join, communities you follow, and how you interact with the platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and pages viewed
1.3 Information from Third Parties
We may receive information from:
- Google: When you sign in with Google, we receive your name and email address
- Ticketing Platforms: If you connect your Eventbrite or Humanitix account as a host, we receive event and attendee information
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide personalized event recommendations based on your interests and location
- Match you with other users who share similar interests ("crew" formation)
- Send you weekly event recommendations and platform updates
- Enable communication between you and other users through the platform
- Help event hosts understand their audience (in aggregate, anonymized form)
- Improve our Service and develop new features
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. How We Share Your Information
3.1 With Other Users
When you use Just Say Hey, other users may see:
- Your first name and profile photo
- Your interests (to show shared interests for potential connections)
- Events you've RSVP'd to (visible to others attending the same event)
- Crews you've joined
- Communities you're a member of (visible to other members)
3.2 With Event Hosts
When you RSVP to an event, the host may see your name and the fact that you're attending. They may use this information to communicate about the event.
3.3 With Service Providers
We work with trusted third-party services to operate our platform:
- Supabase: Database and authentication services
- Brevo: Email delivery for event recommendations and updates
- Cloudflare: Security and performance services
These providers only process your data on our behalf and are contractually obligated to protect your information.
3.4 For Legal Reasons
We may disclose your information if required by law, in response to valid legal requests, or to protect the rights, property, or safety of Just Say Hey, our users, or the public.
4. Your Privacy Controls
You have control over your information:
- Profile: Update your profile information and preferences at any time in your account settings
- Communications: Unsubscribe from marketing emails using the link at the bottom of any email
- Data Access: Request a copy of your personal data by contacting us
- Account Deletion: Delete your account through settings, which will remove your personal data from our active systems
5. Data Security
We take reasonable measures to protect your information, including:
- Encryption of data in transit using HTTPS
- Secure authentication through one-time passwords (OTP)
- Bot protection through Cloudflare Turnstile during account creation
- Regular security reviews of our systems
No system is completely secure. If you believe your account has been compromised, please contact us immediately.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain it for legal or legitimate business purposes.
Event attendance records and feedback may be retained in anonymized form for analytics purposes.
7. International Data Transfers
Just Say Hey is based in Australia. Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our Service
- Improve our platform
You can control cookies through your browser settings, though this may affect your ability to use some features of the Service.
9. Children's Privacy
Just Say Hey is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending you an email. Your continued use of the Service after changes take effect means you accept the updated policy.
11. Your Rights (Australian Privacy Act)
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Make a complaint about our handling of your information
To exercise these rights, contact us using the details below. We will respond to your request within 30 days.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: hello@justsayheyapp.com
Location: Melbourne, Victoria, Australia